Meet Our Team

Linda Fullman
Agency Principal Owner

Email Linda, here.

Linda has been in the insurance industry since 2012, but her need to assist families and protect others goes deeper than just a position that an insurance agent holds. Twenty years ago Linda was in a severe car accident with an uninsured driver and several years later lost her mom, dad, and brother.

Based on her personal experiences, Linda likes to help others pick the right insurance coverage and ensure they understand it. She loves educating her customers and getting to know their needs, so she gives them the piece of mind.

When Linda is not helping others, she loves to volunteer, travel and spend time with her friends. Also, she currently serves as a Board Chair of Red Cross East Texas, President of MADD of East Texas, as an Ambassador for the Longview Chamber of Commerce as well as sits on the Ambassador Leadership Team. One of the organizations she volunteers at is the East Texas CASA.

Krystal Mastro
Licensed Account Specialist, SR. Policy reviewer

Email Krystal, here.

Krystal has been in the insurance industry for over 14 years. Krystal believes insurance can be confusing for most people, as she was confused herself before getting into the industry. With her passion for helping people, Krystal loves that she can explain insurance and demystify it to make it easier for people to understand.

Krystal grew up in southern California and moved to East Texas in 2012, which was a big culture shock for her!

When she is not working, Krystal enjoying spending time with her family and her fur babies, her dogs Skippy and Dusty! If you show her pictures of your kids, you will have to see pictures of her dogs!

Krystal is a nerd at heart and loves geo caching!

Nique Hester
Licensed Risk Manager

Email Nique, here.

Having spent the majority of her life in Longview, TX, Nique graduated from Spring Hill High School and then went on to study Business at Tyler Junior College.

She has been in the insurance industry since 2002. She enjoys helping people understand insurance and finding the coverage that best suits her customer’s needs.

When not working, Nique loves traveling or going on cruises with her husband. On weekends she spends it with her family and friends or camping at Lake O’Pines.

Fun fact about Nique is that she became an independent jewelry distributor for Premier Designs Jewelry to receive the latest designs.

Rachel Maxwell
Licensed Risk Manager & Branch Manager

Email Rachel, here.

From Abilene, TX, Rachael has been in the insurance industry for four years. Rachel loves that she can help people understand insurance and make sure they’re properly protected.

When not in the office, Rachel finds that her greatest enjoyment in life is her six grandchildren. In fact, on her weekends she loves spending it with her entire family. And when not with the family, Rachel would be found decorating children’s birthday parties.

Willia Roberts
Claims Specialist

Email Willia, here.

Born and raised in Eugene, OR, Willia left her hometown after joining the Marines. She now has been working in the insurance industry for 13 years and within those years has gained experience in Customer Service, Office Management, Sales, and Claims Assistance.

Willia loves helping her customers understand their policies because she knows that they look up to her as their trusted advisor.

Outside of work, Willia loves expressing her love to her faith, going to church or volunteering at the nursing home by her mom’s house. She also uses her ability to play the piano while at church or the nursing home!

Sarah Emerson

Licensed Account Specialist/ Claims Advocate 


Sarah started as an insurance agent in 2012. she loved growing up in Texas.  she received my associated degree from Tyler Junior College. Her bachelor’s degree is from Southern Methodist University in Dallas and her law degree is from Illinois. She had worked as an attorney several years ago. In 2010, she was in a debilitating car accident caused by another driver. Her injuries prevented me from working for a year and a half. She became passionate about educating and protecting others with the lessons she had learned about insurance.

She is very passionate about her family, her faith, and becoming the best person she can be.  Her accident changed her priorities and since then has had a new lease and love of life. During her weekends you can find her usually spending time with my family or time with my church family. She loves watching my beloved Dallas Cowboys. Go Cowboys!! I serve my church and helping the homeless.

Shelby Jones
Licensed Risk Manager

Protecting people is my passion. I have over 7 years of direct experience in insurance and managing various types of risks. I grew up in East Texas. I love learning about my customers and helping them understand how best to protect their loved ones and the assets they work so hard to acquire. My daughter Jean is the center of my world. She is my inspiration. My family and I love riding trails.  It’s our family time.  I am an avid reader. If I’m not with my family at the trails, I’m typically in a corner with a book in my hand. My faith is important to me. I love volunteering at my church helping others in need.

Adriana Ruedas
Licensed Account Manager

I’m excited about making insurance my career. I grew up in East Texas.  Before becoming an insurance agent, I previously worked in banking and also as a dental assistant. I love helping customers understand insurance.  It’s not a topic most people enjoy talking about. I love making it easy to understand and help guide them with the best choices for them and their families. I love my kids more than anything. Christian and Valerie fill me with unending joy and inspire me to do my best every day.  I love taking my kids on adventures. We will find local activities, festivities and sites to visit and create lasting, treasured family memories.